A. A Host cancels a booking shortly before the scheduled start or fails to provide Guest access.
B. The listing description is materially inaccurate in:
a. Property size (rooms, kitchen, etc.);
b. Whether it is an entire home, private or shared room;
c. Promised amenities are not available or working;
d. The location is misrepresented.
C. At check-in, the Property:
(i) is unclean or unsanitary;
(ii) poses health or safety risks;
(iii) lacks clean bedding/towels;
(iv) has vermin or undisclosed pets.
If a Travel Issue occurs, we may either:
(i) reimburse you up to the Total Fees, or
(ii) help you find alternative comparable accommodation.
If no Travel Issue exists, bookings cancelled 14+ days in advance are fully refunded. No refund if cancelled under 14 days before check-in.
Privacy Policy
1. Information You Give Us
A. Account: Name, email, date of birth.
B. Profile: Address, phone, gender.
C. Payment: Bank or card info for payments.
2. Information We Collect Automatically
A. Usage: Pages viewed, bookings made.
B. Location: IP or GPS-based location.
C. Logs: Device info, crashes, browser data.
D. Transactions: Date, amount, booking details.
A. Third Party Services: Profile info if linked (e.g., Facebook).
B. References: Published on your profile.
C. Background: May check records using your name and DOB.
D. Other Sources: Demographics or fraud checks from partners.
To ensure a smooth and secure check-in process, all Guests are required to:
1. Submit a valid copy of their passport, email address, and all other requested personal information in a timely manner prior to their arrival. Failure to do so may result in delays or an inability to access the property.
2. Pay a security deposit in advance of arrival. The specific amount and conditions of the security deposit are clearly stated on each property’s listing page. This deposit is mandatory and must be settled prior to check-in
